STORE POLICY
CUSTOMER CARE
At our store, your satisfaction is our top priority. We are committed to providing exceptional customer care and support throughout your shopping journey. Whether you have questions about our products, need assistance with an order, or require help with returns and refunds, our dedicated team is here to assist you. We strive to ensure a smooth and enjoyable experience for every customer and are always ready to listen and provide timely solutions. Please do not hesitate to reach out to us; we are here to help!
PRIVACY & SAFETY
Introduction
The Montecarlo Limited is committed to protecting and respecting your privacy. We want you to feel secure in the knowledge that your personal data is properly managed. This privacy policy explains how we collect, store and use your personal data.
We are committed to complying with the UK General Data Regulation (Data Protection Act 2018)and the EU General Data Protection Regulation (EU 2016/679) for the purposes of data protection and privacy. We are a data controller registered with the Information Commissioner.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
Data Retention
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Third-Party Sharing
We do not share any personally identifying information publicly or with third-parties, except when required to by law or to facilitate the delivery of your order (e.g., sharing your address with our shipping partners).
By accessing our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on our website for personal, non-commercial transitory viewing only.
Disclaimer
The materials on our website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Limitations
In no event shall our store or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.
Terms of service
WHOLESALE INQUIRIES
We are excited to partner with businesses interested in offering our products to their customers. Our wholesale program is designed to support retailers and distributors with competitive pricing, dedicated support, and a streamlined ordering process. If you are looking to stock high-quality items and expand your product offerings, we invite you to connect with us. Please reach out to discuss potential collaborations, minimum order quantities, and special wholesale terms. We look forward to building a successful partnership with you.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL